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Welcome to campus

Visit Case Western Reserve University's uniquely urban campus, located in the heart of Cleveland's cultural hub, University Circle. Plan your trip:

E-Mail for PC

During Orientation you set up your Case Gmail account. Case Gmail is an adequate method for handling all of your e-mail here at Case School of Medicine.

However, e-mail clients offer a lot of convenience and features (and when configured right, security) that purely web-based clients cannot always provide. We have pre-installed and pre-configured Mozilla Thunderbird on your computers for you to use if you wish. We have configured it as far as we can without you, and now all you have to do is finish configuring it. For those people who prefer it, we've pre-configured Microsoft Outlook as well.

IMPORTANT: Before configuring either client, you have to enable IMAP in your Case Gmail account.

  1. Log in to your Case Gmail account using either Firefox or Internet Explorer.
  2. In the top right-hand corner, click Settings.
  3. Click Forwarding and POP/IMAP.
  4. In the section titled IMAP Access, click on the radio button Enable IMAP.
  5. Click on the Save Changes below.

Mozilla Thunderbird 2 and Case Gmail

  1. Run Thunderbird (Start, then E-mail).
  2. If an Alert window pops up, just click Ok.
  3. Select Tools, then Account Settings.
  4. In the field labeled Your Name:, replace what's there with your name as you would like people to see it when you send them email.
  5. In the field called Email Address, replace what you find there with your name in the same format (for example,
  6. On the left hand side of the Account Settings window, click on Server Settings.
  7. Replace what you see under User Name with your Case User ID (for example, abc123), not your email address.  Make sure follows it. For example,
  8. On the left hand side of the Account Settings window, click on Outgoing Server (SMTP).
  9. Click the Edit button.
  10. In the User Name field, replace what you find there with your Case User name followed by This is the same as step 7, not step 5.
  11. Click Ok to close the Account Settings window.
  12. Click Get Mail (top left hand side). If all works well your Case Gmail folders should appear. If it prompts you for a password, enter your password. If it prompts you for your password and it does not seem to take it, try your Google Apps password (this may be a different password, this will be the password you created when you enabled Google Apps on your account).
  13. Send yourself a test email to make sure it is working.  When you do this you might see that you have a generic-looking email signature. Just send this to yourself for now as a test to make sure Thunderbird is talking correctly with Gmail.

Configuring your Signature

A generic email signature has been made for you. You don't have to use one at all, but many people like signatures as a way of conveniently adding information and/or a bit of class to their emails. Follow these steps to customize your signature file:

  1. Close Thunderbird so that it is not running while you make these changes.
  2. Click on My Computer, either from the desktop or from the Start menu.
  3. Double-click on the D:\ drive, then Student Data, then Thunderbird Data.
  4. Right-click on the file called student signature.htm, then hover over Open With, then select Microsoft Office Word.
  5. What you see is what you get here.  Make any changes you wish. Enter your full name, include or exclude your society name, add a quote, change the color of the letters, it is up to you.
  6. Save your new signature, then exit Word.
  7. Re-open Thunderbird and click on the Write button to start a new email to see your signature.


LDAP (Lightweight Directory Access Protocol) is a great way to look up people you might need to communicate with at Case Western Reserve University. It includes students, faculty, and staff. It has been pre-configured for you, but just to make sure it's working let's try it.

  1. Launch Thunderbird if it is not currently running.
  2. Click on Write to start a new e-mail message.
  3. In the new message window, click Contacts.
  4. In the side bar that appears, under Search For, type the first few letters of your last name. You will see a list of possible contacts appear that have those letters in their names. The more you type, the more it narrows it down. This is a fast, easy way to look up anybody, even if you are not 100% sure of how to spell their name.
  5. To add a contact to your current e-mail, double-click on its entry in the directory lookup or drag it into the To: field.
  6. This will also work if you start typing a name right into the To: field, give it a try. If you prefer to do it this way you can close the Contacts bar by pressing the Contacts button again.

Microsoft Outlook 2007 and Case Gmail:

If you prefer Microsoft Outlook to handle your email, we have pre-configured it to
Note that while the Internet is replete with instructions on how to use Outlook with Gmail, that is not what we are doing here. We are using Outlook with Google Apps, which uses the same interface as Gmail but is not the usual Gmail. This is very important, so please pay close attention to our instructions.

  1. Launch Outlook by clicking on Start, then All Programs, then Microsoft Office, then Microsoft Office Outlook 2007.
  2. You will see a window pop up when you run it for the first time called Microsoft LDAP Directory. Type in your Case User ID, password, and check both check boxes. Then press Okay.
  3. Click on Tools (top menu bar), then Account Settings.
  4. The Account Setting Window will open. The tab called E-mail will be selected. Within it, click New...
    1. A new window will appear called Add New E-mail Account.
      1. For Your Name, type in your name as you would like it to appear to people who get your email.
      2. For E-mail Address, type your name as follows: (where first is your "first" name and "last" is your last name)
      3. Enter your Case password in the fields provided.
      4. Check the box Manually configure server settings or additional server types and click Next.
      5. Make sure Internet E-mail is selected and click Next.
      6. In the drop down box called Account Type, select IMAP.
      7. For Incoming mail server type
      8. For Outgoing mail server (SMTP) type
      9. For User Name type your Case ID followed by "" - for example,
      10. PAY VERY CLOSE ATTENSION HERE: This part is not intuitive. Enter your special Google Apps Password here, NOT your Case password. This is the password you were asked to create when you activated your Google Apps account during the Orientation. Then, check the box if you want Outlook to send and receive your email automatically when you run it. Otherwise it will prompt you for this password every time. Either way is fine; it is your choice.
      11. Click More Settings.
    2. The next window that opens is Internet E-Mail Settings. The General tab should be selected.
      1. Under Mail Account, give your Case Gmail account a name. We recommend that you type "Case Gmail" here as that is how we refer to this account.
      2. Click Ok.
    3. Click Next, then Finish.
  5. Now you will see the Account Settings Window with an account named Case Gmail. Double-click on Case Gmail.
  6. Click on More Settings.
    1. Click on the Advanced tab.
      1. Set Incoming Server to the port number 993.
      2. Set encrypted connection to SSL.
      3. Set Outgoing server to port number 587.
      4. Set encrypted connection to TLS. (it should look like the image below)

    2. Now select the Outgoing Server tab.
      1. Check the box labeled My outgoing server (SMTP) requires authentication.
      2. Click Ok.
  7. Now that you're back at the Change E-mail Account window, click Test Account Settings. If this works, it will successfully Log onto incoming mail server and Send test e-mail message. If one or both of these processes fail, go back over your settings and make certain that you didn't forget anything, and make certain that you are connected to the cable at your desk. Proceed if this works.
  8. Now one last thing (you'll be glad you did this last part). Click on More Settings again.
    1. Click on the Folders tab.
    2. Click the radio button for Chose an existing folder.
    3. Expand the listing of folders under Case Gmail
    4. Expand the listing of folders under [Gmail]
    5. Select Sent Mail and click on Ok.
  9. Now that you're back at the Change E-mail Account window, click Next.
  10. Then click Finish.
  11. Then click Close.
  12. If Outlook is not currently on the Mail screen, click Mail on the left-hand pane.
    1. Now click the Send/Receive button, which is in the toolbar at the top. If it has not already done so, Outlook will download all of your email from your Case Gmail account.
  13. Congratulations, you are finished!

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