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Frequently Asked Questions

 

Last updated: March 23, 2017

Q: Beside a laptop, what other items are recommended?

A: Backpack carrying case
Built-in Ethernet port or Ethernet adapter
1TB External hard drive to be used for storage and for making backups
Wireless optical mouse
Security cable (if your laptop has a security lock hole in it, newer Mac Retina laptops do not have this hole)
Accidental Damage insurance/warranty (contact your insurance carrier)

Q: What are the differences between Windows and AppleOS laptops concerning my work at school and studies?

A: There are a number of differences, which are mostly inconveniences all of which have workarounds.
Some older lectures in the large lecture hall were recorded and made available via the eCurriculum website. Back then, the video/audio/PowerPoint capture software was not completely compatible with Macs. The video and audio will play, but the PowerPoint slides will not be synchronized.
There is one commercial application that many students use after their second year to study for the Step 1 exam that is Windows only. Students with Apple laptops have two options: 1) share/borrow a Windows laptop from a classmate, or 2) students can install Windows through BootCamp, VMWare, Fusion or Parallels (this option requires a legal fully licensed version of Windows) or another Windows emulator.

Q: Can I buy a laptop through Case?

A: If you want to purchase a Dell or Apple laptop through the university, you may do so here:

https://case.edu/utech/estore/

Q: What is covered under the Dell and Apple warranties?

A: Dell's Complete Coverage warranty provides full hardware repairs for 4 years. All accidental damage is covered. If you drop your laptop and break the screen, it will be repaired. If you spill your beverage of choice on the keyboard and it shorts out your system board, it will be replaced. Although, under both circumstances you may receive a remanufactured (refurbished) replacement part. If you run your laptop over with your car, it will not be repaired (don't laugh, it has happened).

If you are away from school, you can contact Dell Customer Service directly and they can send a technician to you to make hardware repairs. They generally, will not be able to help you with software issues other than the operating system, especially things related to school.

This past year, several Dell laptops had some kind of liquid spilled on them. All were repaired at no cost to the student because the students had the Complete Coverage warranty.

If your laptop is in for repairs. You will receive a Windows laptop, if you want a loaner. The maximum length of time for borrowing a loaner laptop is 30 days.

Apple's warranty provides hardware repairs for 1 or 3 years. Only manufacturer's defects are covered. Accidental damage is NOT covered. Accidental damage can be repaired by our staff, but the student is responsible for paying for the replacement part out of pocket and the warranty is voided. There is no labor fee if School of Medicine technicians repair your laptop.

You can go to any Apple Store for hardware repairs. They generally, will not be able to help you with software issues other than the operating system, especially things related to school.

This past year, quite a few Mac laptops had some kind of liquid spilled on them. In some cases our technical staff were able to repair the laptop, although the warranty was voided. In a couple of cases the students had to pay for the repairs out of pocket from as little as under $100 up to over $800. In the other cases, students with older laptops, elected to purchase new laptops.

You should investigate a MacBook Protection plan that provides insurance for accidental damage.

We do not have many Macs available as loaner equipment. If your laptop is out for repair, you will probably receive a Windows laptop, if you want a loaner. The maximum length of time for borrowing a loaner laptop is 30 days.

Q: How are the laptops repaired?

A: Students should take their laptops to our technical staff in room E-318 for all software repairs or any time you have a question about your laptop. Our technicians will be able to help you with software issues.

Our technicians are Dell certified and can perform all hardware repairs covered under the warranty for Dell laptops at no cost to students. Replacement parts are usually recieved within a couple of days.

Our technicians are currently not certified for Apple repairs. We are actively working with the university to get certified. In the meantime, students with Mac laptops should stop by and see our technicans first. They will have a look at the laptop and let you know if you should go to one of the university walk-in centers or go to the Apple store for the repair.

Students with laptops from other vendors should stop by and see our technicians who will be able to help you decide what to do. Our technicians will help you with software issues, but may not be able to help with hardware issues while the laptop is still under warranty. Once the laptop is out of warranty, they can help you. They will tell you what part(s) to purchase and will then install the parts at no additional cost.

Students can be provided a loaner laptop (Dell, Windows) while their laptop is being repaired. We have a very limited supply of Mac loaners, so you will most likely end up borrowing a Windows loaner.

When out of town, students can also contact the laptop's vendor directly for hardware repairs.