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Computer Policy for Medical Students
Entering in the Summer of 2014

Provided by Administrative Computing
Case Western Reserve University School of Medicine

 

 

For medical students starting at the School of Medicine in July 2014, the following notebook computer policies will apply.

The School of Medicine requires that all medical students have a newly purchased notebook computer. The School of Medicine will determine the models and specifications required. All computers will have software installed that will encrypt the hard drive. The School of Medicine will purchase the notebook computers and students will be required to reimburse the school for the purchase. The purchase price of the notebook computer will be added to the first year bursar’s statement as a fee.

The notebook models for the Class of 2018 have not been chosen yet. In early Spring of 2014, various models available at that time will be evaluated by the Office of Administrative Computing. In late April, the final selection of laptop models will be announced.

Last year, the Class of 2017 students had the option of purchasing one of four models:

  • Dell Latitude E6430
  • Dell Latitude E6530
  • Apple MacBook Pro 13”
  • Apple MacBook Pro 15"

The major differences between the Dell models and the Apple models were screen size, warranty and price.

School Orientationand classes start July 9, 2014. Computer Orientation starts July 7th. In order for the notebook computers to be ready for students for the start of classes, the following timeline will have to be adhered to. It will take the office of Administrative Computing 3 weeks (beginning June 16th) to ensure that all notebook computers are imaged and ready for student Computer Orientation. It takes 3-4 weeks for the computers to arrive after the order has been placed and processed by Purchasing. The orders should be place no later than May 28th.

Students will be allowed to select the make and model of notebook computer that they want by going to a website (provided at a later date) between May7th and May 28th. All students having selected and committed to a purchase by May 28th will received the best quantity discounted rate available at that time. Students choosing to wait longer to place their order will be required to pay the price at the time of order and may not be able to receive the quantity discount. In addition, students electing to order after May 28th may not receive their notebook computer in time. Loaner notebooks will be provided to late add students on a first-come first-served basis. There is no guarantee that all students will be able to receive a loaner notebook, depending on demand. The preceding dates are approximate and will be confirmed as we begin discussions with the two vendors.

Students may purchase an Apple laptop on their own. We will provide the minimum specifications in late April. Students purchasing a MacBook Pro on their own will only be able to purchase the 3-year warranty, because the 4-year warranty is not available for consumer purchase. Students ordering Dell laptops will be able to make the purchase through the school at a substantially larger discount than normally available.

For questions, please contact David Pilasky, Director of Administrative Computing via email: David.Pilasky@case.edu or CaseMEDhelp@case.edu.

 

Frequently Asked Questions

 

Q: What is included in the laptop package?

A: The laptop package for the Class of 2018 includes:

  • The selected laptop
  • Case’s Software Center provides site licenses for the latest operating systems (Windows 8.x & MacOS 10.x) and Microsoft Office among other applications
  • Backpack carrying case
  • 1TB External hard drive
  • Wireless optical mouse
  • Security cable (except for Retina Display Macs)
  • PGP Desktop (encryption software)

Q: Which notebook is recommended?

A: In order of preference, we recommend the following:

  • Dell Latitude E5440 - Price, touchscreen, warranty and lightweight
  • Dell Latitude E5540 - Same as above, with larger screen
  • Lenovo ThinkPad T440p - Price and reputation for build quality
  • Lenovo ThinkPad T540p - Same as above, with larger screen
  • Apple MacBook Pro 13" - Excellent quality, but warranty concerns and high price
  • Apple MacBook Pro 15"- Same as above, with larger screen

Dell has the absolute best warranty. Pretty much no matter what breaks, Dell will replace it at no cost. Dell covers nearly all damage (running over with a car is not covered). Lenovo's warranty includes accidental damage but not abuse. Apple’s warranty only covers manufacturer’s defects and those may be difficult to prove. Apple does not cover accidental damage. We can repair Dell laptops in-house and should be able to repair Lenovo's. You will have to take your laptop to the local Apple Store (20-30 minute drive) for hardware repairs.

The differences between the between the 2 Dell, 2 Lenovo and 2Apple laptops are the same. Those differences are size, weight and screen size. The smaller laptops seem to be the most popular and most durable.

Q: What is covered under the Dell, Lenovo and Apple warranties?

A: Dell's Complete Coverage warranty provides full hardware repairs for 4 years. All accidental damage is covered. If you drop your laptop and break the screen, it will be repaired. If you spill your beverage of choice on the keyboard and it shorts out your system board, it will be replaced. Although, under both circumstances you may receive a remanufactured (refurbished) replacement part. If you run your laptop over with your car, it will not be repaired (don't laugh, it has happened). Dell's warranty also includes the mouse. The backpack and external hard drive are covered under the manufacturer's warranty and you will have to deal directly with the manufacturer, not Dell. If you are away from school, you can contact Dell Customer Service directly and they can send a technician to you to make hardware repairs. They generally, will not be able to help you with software issues other than the operating system, especially things related to school.

This past year several Dell laptops had some kind of liquid spilled on them. All were repaired at no cost to the student.

Lenovo's Accidental Damage Protection warranty is better than Apple's but not as good as Dell's warranty. Lenovo's warranty covers accidental damage but not intentional damage. The determination can be at the discretion of the repair technician. Since this is our first year with the Lenovo warranty, we cannot say how good or bad it is. But, we can say it is not as good as Dell's warranty. Lenovo's warranty does cover liquid spills. But, it may not cover multiple spills as that could be considered abuse.

Apple's AppleCare Repair Agreement provides hardware repairs for 4 years. Only manufacturer's defects are covered. Accidental damage is NOT covered. Accidental damage can be repaired by our staff, but the student is responsible for paying for the replacement part out of pocket and the warranty may be voided. There is no labor fee if School of Medicine technicians repair your laptop. The Apple mouse has a 1 year Apple warranty. The backpack and external hard drive are covered under the manufacturer's warranty and you will have to deal directly with the manufacturer, not Apple. If you are away from school, you can go to an Apple Store for hardware repairs. They generally, will not be able to help you with software issues other than the operating system, especially things related to school.

This past year quite a few Mac laptops had some kind of liquid spilled on them. In some cases our technical staff were able to repair the laptop, although the warranty was voided. In a couple of cases the students had to pay for the repairs out of pocket from as little as under $100 up to over $800. In the other cases, students with older laptops, elected to purchase new laptops.

Q: What are the differences between the Windows and MacOS laptops concerning my work at school and studies?

A: There are a number of differences, which are mostly inconveniences all of which have workarounds.
Many students using Windows laptops really love Microsoft OneNote for taking notes in class. OneNote is not available as part of Office for Mac. There is a web-based version that is not as robust and the Windows version, but it does work.
Some older lectures in the large lecture hall were recorded and made available via the eCurriculum website. The video/audio/PowerPoint capture software was not completely compatible with MacOS. The video and audio will play, but the PowerPoint slides will not be synchronized.
We do not have any Macs available as loaner equipment, if your laptop is in for repairs. You will receive a Windows PC, if you want a loaner.

Q: I have, or just bought a MacBook Pro notebook that is configured the same as or better than what Case requires. Do I still have to buy one from Case?

A: All students will be required to purchase and use one of the six models of notebooks offered through Case. The primary reasons are the high level of technical support provided to students and ensuring that the warranty covers as long of a period as possible. If your MacBook Pro is less than one year old from the start of classes, please contact us at CaseMedHelp@case.edu to see if your laptop is acceptable. Some of the newer MacBook Pro models are acceptable. The MacBook Air is not acceptable.  If you have received approval to bring in an older MacBook Pro, we strongly recommend upgrading the memory and warranty to our specifications. Students bringing or buying Macs on their own may be subject to the following conditions; 1) they will have to go to the Apple store for repairs, 2) our office may not be able to provide a loaner computer, except for exams.

We request that you ship your Mac to us at least two weeks before the start of school, so that we can set it up for use here at Case. Make sure that you backup your computer before shipping it. We will completely wipe it out during the imaging process. If you do not ship it to us, it will not be ready in time for classes.

Q: I have, or just bought a Windows notebook that is configured the same as or better than what Case requires. I'm willing to assume full responsibility for it. Do I still have to buy one from Case?

A: Because of the requirement that all hard drives are encrypted for research, no non-standard laptops will be allowed. All students will be required to purchase and use one of the four models of notebooks offered through Case. The primary reasons are the high level of technical support provided to students and ensuring that the warranty covers as long of a period as possible. Only very recent (less than one year old at the start of classes) Dell Latitude or Lenovo ThinkPad laptops will be allowed, and those will need to be upgraded to meet the necessary specifications. Please contact us at CaseMedHelp@case.edu to see if your laptop is acceptable.No other model of Windows laptop will be acceptable. Students bringing or buying Dells or Lenovos on their own may be subject to the following conditions; 1) they will have to contact Dell directly for repairs, 2) our office may not be able to provide a loaner computer, except for exams.

We request that you ship your laptop to us at least two weeks before the start of school, so that we can set it up for use here at Case. Make sure that you backup your computer before shipping it. We will completely wipe it out during the imaging process. If you do not ship it to us, it will not be ready in time for classes.

Q: I would like more information.

A: Please contact us at CaseMedHelp@case.ed.

http://casemed.case.edu/admin_computing/student/2017/