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Computer Policy for Medical Students
Entering in the Summer of 2013

Provided by Administrative Computing
Case Western Reserve University School of Medicine

 

 

 

For medical students starting at the School of Medicine in July 2013, the following notebook computer policies will apply.

The School of Medicine requires that all medical students have a newly purchased notebook computer. The School of Medicine will determine the models and specifications required. This year all hard drives will be software encrypted. The School of Medicine will purchase the notebook computers and students will be required to reimburse the school for the purchase. The purchase price of the notebook computer will be added to the first year bursar’s statement as a fee.

The notebook models for the Class of 2017 are:

  • Dell Latitude E6430
  • Dell Latitude E6530
  • Dell Latitude XT3
  • Apple MacBook Pro 13”
  • Apple MacBook Pro 15"

The major differences between the Dell models and the Apple models were screen size, warranty and price.

Due to operating system requirements for certain eCurriculum features, the School of Medicine electronic exam systems, students purchasing either Apple model will be required to purchase and have installed Apple BootCamp and Microsoft Windows.

School Orientation starts July 10, 2013. Computer Orientation starts July 5th. In order for the notebook computers to be ready for students for the start of classes, the following timeline will have to be adhered to. It will take the office of Administrative Computing 3 weeks (beginning June 17th) to ensure that all notebook computers are imaged and ready for student Computer Orientation. It takes 3-4 weeks for the computers to arrive after the order has been placed and processed by Purchasing. The orders should ideally be place no later than May 28th.

Students will be allowed to select the make and model of notebook computer that they want by going to a website (provided at a later date) between May 6th and May 28th. All students having selected and committed to a purchase by May 28th will received the best quantity discounted rate available at that time. Students choosing to wait longer to place their order will be required to pay the price at the time of order and may not be able to receive the quantity discount. In addition, students electing to order after May 28th may not receive their notebook computer in time. Loaner notebooks will be provided to late add students on a first-come first-served basis. There is no guarantee that all students will be able to receive a loaner notebook, depending on demand. The preceding dates are approximate and will be confirmed as we begin discussions with the two vendors.

Students may purchase an Apple laptop (e.g. Retina display) on their own. We will provide the minimum specifications in late April. Students purchasing MacBook Pros on their own will only be able to purchase the 3-year warranty, because the 4-year warranty is not available for consumer purchase. Students ordering Dell laptops will be able to make the purchase through the school at a substantially larger discount than Apple provides.

For questions, please contact David Pilasky, Director of Administrative Computing via email: David.Pilasky@case.edu or CaseMEDhelp@case.edu.


Frequently Asked Questions

Q: What is included in the laptop package?

A: The laptop package for the Class of 2017 include:

  • The selected laptop
  • Case’s Software Center provides site license for the latest operating systems (Windows 7 (or 8) & MacOS 10.8) and Microsoft Office
  • Backpack carrying case
  • 1TB External hard drive
  • Wireless optical mouse
  • Security cable
  • Hard drive encryption software

Q: Which notebook is recommended?

A: In order of preference, we recommend the following:

  • Dell Latitude E6430 - Price, warranty and lightweight or the Dell Latitude XT3 - For its handwriting and drawing capabilities
  • Dell Latitude E6530 - Same as above, with larger screen
  • Apple MacBook Pro 13" - Excellent quality, but warranty concerns and price
  • Apple MacBook Pro 15"- Same as above, with larger screen

Dell has the absolute best warranty. Pretty much no matter what breaks, Dell will replace it at no cost. Dell covers accidental damage. Apple’s warranty only covers manufacturer’s defects and those may be difficult to prove. Apple does not cover accidental damage. We can repair Dell & Apple laptops in-house.

The differences between the E6430 and E6530 are the same as between the MacBook Pro 13" and MacBook Pro 15". Those differences are size, weight and screen size. The smaller laptops seem to be the most durable.

Q: What is covered under the Dell and Apple warranties?

A: Dell's Complete Coverage warranty provides full hardware repairs for 4 years. All accidental damage is covered. If you drop your laptop and break the screen, it will be repaired. If you spill your beverage of choice on the keyboard and it shorts out your system board, it will be replaced. Although, under both circumstances you're likely to receive a remanufactured (refurbished) replacement part. If you run your laptop over with your car, it will not be repaired (don't laugh, it has happened). Also covered under Dell's warranty are the Backpack and mouse. The external hard drive is covered under the manufacturer's warranty and you will have to deal directly with the manufacturer, not Dell. Our technicians are Dell certified, so students will be able to obtain all hardware and software repairs in the School of Medicine's Student Technical Services office. If you are away from school, you can contact Dell Customer Service directly and they can send a technician to you to make hardware repairs. They generally, will not be able to help you with software issues other than the operating system, especially things related to school.

This past year several Dell laptops had some kind of liquid spilled on them. All were repaired at no cost to the student.

Apple's AppleCare Repair Agreement provides hardware repairs for 4 years. Only manufacturer's defects are covered. Accidental damage is NOT covered. You will have to take your laptop to a local Apple store for all hardware repairs, but see our technicians first. Accidental damage can be repaired by our staff, but the student is responsible for paying for the replacement part out of pocket and the warranty may be voided. There is no labor fee if School of Medicine technicians repair your laptop. The Apple Mighty Mouse has a 1 year Apple warranty. The backpack has a "limited product lifetime warranty" you will have to deal directly with the manufacturer, not Apple. The external hard drive is covered under the manufacturer's warranty and you will have to deal directly with the manufacturer, not Apple. If you are away from school, you can go to an Apple Store for hardware repairs. They generally, will not be able to help you with software issues other than the operating system, especially things related to school.

This past year several Mac laptops had some kind of liquid spilled on them. In some cases our technical staff were able to repair the laptop, although the warranty was voided. In other cases the students had to pay for the repairs out of pocket from as little as under $100 up to over $800. In the other cases, students with older laptops, elected to purchase new laptops.

Q: What are the differences between the Dell and Apple laptops concerning my work at school and studies?

A: There are a number of differences, which are mostly inconveniences all of which have workarounds.
Many students using Dell laptops really love Microsoft OneNote for taking notes in class. OneNote is not available as part of Office for Mac. However, Mac students can boot into Windows via Bootcamp to access Windows on their Mac and access OneNote that way. OneNote can also be accessed online via a website.

Some older lectures in the large lecture hall were recorded and made available via the eCurriculum website. The video/audio/PowerPoint capture software was not completely compatible with Macs. The video and audio will play, but the PowerPoint slides will not be synchronized. However, Mac students can boot into Windows via Bootcamp to access Windows on their Mac and access the videos that way.
All electronic exams must be run in using Windows. Mac students will have to boot into Windows via Bootcamp to take exams.
We do not have any Macs available as loaner equipment, if your laptop is in for repairs. You will receive a Windows PC, if you want a loaner.

Q: I have, or just bought a MacBook Pro notebook that is configured the same as or better than what Case requires. Do I still have to buy one from Case?

A: All students will be required to purchase and use one of the four models of notebooks offered through Case. The primary reasons are the high level of technical support provided to students and ensuring that the warranty covers as long of a period as possible. Some of the newer MacBook Pro models are acceptable. The MacBook Air is not acceptable. If you already have a MacBook Pro and it is less than one year old, please contact us at CaseMedHelp@case.edu to see if your laptop is acceptable. However, incoming students should upgrade their memory and warranty to our specifications and purchase Windows 8 (or we'll order it for you). Students bringing or buying Macs on their own may be subject to the following conditions; 1) they will have to go to the Apple store for repairs, 2) our office may not be able to provide a loaner computer, except for exams.

We request that you ship your Mac to us at least two weeks before the start of school, so that we can set it up for use here at Case. Make sure that you backup your computer before shipping it. We will completely wipe it out during the imaging process. If you do not ship it to us, it will not be ready in time for classes.

Q: I have, or just bought a Windows notebook that is configured the same as or better than what Case requires. I'm willing to assume full responsibility for it. Do I still have to buy one from Case?

A: Because of the requirement that all hard drives are encrypted for research, no non-standard Windows laptops will be allowed. All students will be required to purchase and use one of the four models of notebooks offered through Case. The primary reasons are the high level of technical support provided to students and ensuring that the warranty covers as long of a period as possible. Only very recent Dell Latitude laptops will be allowed, and those will need to be upgraded to meet the necessary specifications. No other model of Windows laptop will be acceptable. Students bringing or buying Dells on their own may be subject to the following conditions; 1) they may have to contact Dell directly for repairs, 2) our office may not be able to provide a loaner computer, except for exams.

We request that you ship your laptop to us at least two weeks before the start of school, so that we can set it up for use here at Case. Make sure that you backup your computer before shipping it. We will completely wipe it out during the imaging process. If you do not ship it to us, it will not be ready in time for classes.

Q: I have a question or would like more information.

A: Please e-mail us at CaseMedHelp@case.edu